FaQs

Find answers to the most frequently asked questions from our patients below. If you still have a question that hasn’t been answered by the following information, please contact us.

1) What is Tele-Psychiatry?

Tele-psychiatry or virtual psychiatry is the delivery of psychiatric care services over the internet through secure 2-way live video or telephone calls.

2) Why should I see an online psychiatrist?

There are numerous advantages to engaging in online psychiatric consultations. It eliminates the need to leave your residence as you can meet your provider virtually. It also spares you from enduring the hassles of a lengthy commute, traffic congestion, expensive parking, and taking time off from work that are typically associated with in-person appointments. Additionally, virtual visits offer greater accessibility by accommodating evening and weekend hours.

3) Where and how do Exxceed Wellness providers see patients?

Online consultations can take place wherever you have high-speed internet connection and access to a computer, tablet, or smartphone.

4) Do Exxceed Wellness offer “in-office” appointments?

Our fully online tele-psychiatry service, known as the Exxceed Wellness  platform, enables us to optimize resource allocation and maintain exceptional care standards for our patients as we expand our offerings.

5) In which states is Exxceed Wellness providers licensed to see patients?

Exxceed Wellness platform provides services mainly in the state of California

This will change in the future as we grow.

6) What to expect during a virtual visit?

A virtual consultation offers the same benefits as an in-person visit, with the added advantage of convenience as you can connect with a healthcare professional from anywhere. During the consultation, the provider will evaluate your symptoms and inquire about your medical background. Your treatment plan may involve diagnosis, counseling, referrals, or prescribed medications as needed. Electronic prescriptions can be conveniently transmitted to a pharmacy of your preference.

7) How long is a typical visit with a provider?

New patients typically spend around 45 minutes during their first visit, while subsequent visits for follow-up typically last approximately 15 minutes.

8) Is my virtual psychiatry visit private and secure?

Certainly. Exxceed Wellness ensures that all appointments are conducted through a confidential and secure video platform that adheres to HIPAA regulations.

9) Will I be able to contact my psychiatric provider if needed?

Absolutely! Our platform offers a hassle-free and protected means of communication between you and your service provider.

In addition to the app, secure messaging can also be conducted via your online portal account for added convenience.

10) How much does a visit with a provider cost?

The cost for the first psychiatric assessment is $199. The duration of the visits is approximately 45 minutes. For follow-up sessions focused on medication management, the starting price is $99. If you prefer counseling or talk therapy sessions without medication management, the starting price is also $99, but it is applicable only for self-pay.

11) What is the cancellation/missed appointment/refund policy?

Appointments that are not attended or canceled within 24 hours of the scheduled visit will incur a charge of 50% of the visit fee. Patients using insurance for their visit will be charged a cancellation fee of $50. Once a visit has begun, regardless of its duration, the treatment plan, prescription of medications, or any other reasons not mentioned, no refunds will be provided. In such instances, the full cost of the visit will be charged. To modify appointments, please access your app or portal account.

12) How do I schedule an appointment?

Click here to schedule a visit with an Exxceed Wellness Provider .

13) Can I see a provider if I am traveling outside of the United States?

Certainly! Here’s a reworded version: “If you are a resident in any of the states where we hold a license, you are eligible to consult with one of our providers.”

14) Do you provide virtual services to organizations such as hospitals, clinics, outpatient programs, and health insurance plans?

Certainly! Feel free to reach out to us at (510) 255-1544 or send an email to [email protected]. We can have a conversation about how Exxceed Wellness can cater to your facility’s mental health requirements by offering tele-psychiatry services.

15) What medications can be prescribed by Exxceed Wellness providers?

The prescription of most mental health medications is subject to state and federal DEA regulations. Prescriptions must be deemed medically necessary according to specific diagnostic criteria and other clinical considerations.

16) Are there services or treatments that providers do not offer?

1. In the event of active suicidal thoughts, please contact 911 or go to the nearest hospital as providers do not provide emergency mental health treatment.

For immediate assistance, reach out to the National Suicide Prevention Lifeline at 1-800-273-8255.

2. Providers do not offer consultations for extended disability or workers’ compensation matters.
3. Generally, providers are not permitted to prescribe controlled substances through telehealth appointments without a prior in-person visit. However, during the Covid-19 national public health emergency, some exceptions exist as determined by DEA regulations.

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