- 21297 Foothill Blvd, Ste 203 Hayward, CA 94541
- (415) 636-9700
- hello@exxceedwellness.com
Description of SMS program and messaging use cases. By opting in to receive SMS messages from Exxceed Wellness Inc., you may receive the following types of SMS messages: appointment reminders, scheduling updates, account notifications, alerts, care-related communications, responses to your inquiries, and (if you opt in to marketing) promotional offers, specials, new service announcements, and educational campaigns.
Instructions to opt out. To stop receiving messages, reply STOP to any text message. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at hello@exxceedwellness.com or 415-636-9700.
Message and data rates. Message and data rates may apply. Check with your carrier for details. Message frequency may vary.
Age restriction. You must be 18 years of age or older to use this SMS service.
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
Consent. Consent is not a condition of purchase or service.
At Exxceed Wellness Inc., we prioritize the privacy and confidentiality of your personal information. All patient data is handled with care and in compliance with HIPAA. Our secure systems and data-security protocols are designed to keep your sensitive information protected.
Who we are. Exxceed Wellness Inc. (“Exxceed Wellness,” “we,” “our,” “us”) operates this website at exxceedwellness.com. If you have questions about this policy, contact us at hello@exxceedwellness.com or 415-636-9700.
Information we collect through forms. When you submit a form on our website (for example, the contact form on our Contact page), we collect the information you provide, which may include your name, email address, telephone number, and the contents of your message. We use this information to respond to your inquiry, schedule care, and provide the services you request.
SMS / text messaging consent. Exxceed Wellness Inc. sends text messages only with your express written consent. You give that consent by checking the SMS-opt-in checkbox on a form, replying to confirm an opt-in, or by another clear, affirmative action. Submitting your phone number alone is not consent to receive SMS. Consent is not a condition of purchase or service. There are two distinct categories of SMS, each requiring its own separate opt-in:
Opting into one category does not opt you into the other. You may opt out at any time by replying STOP to any message; reply HELP for help. To stop receiving messages, reply STOP to any text message. Message frequency may vary. Message and data rates may apply. Check with your carrier for details. Your carrier is not liable for delayed or undelivered messages.
How we use the SMS opt-in information you provide. SMS consent is used solely to deliver the categories of messages you opted into, from Exxceed Wellness Inc., at the phone number you provided.
No sale or sharing of mobile information for marketing.
Other information sharing. Exxceed Wellness Inc. does not sell your personal information. We share your information only as necessary to provide the services you have requested, comply with the law, or in connection with care coordination as permitted by HIPAA and our Notice of Privacy Practices.
Data security. We use reasonable administrative, physical, and technical safeguards designed to protect your personal information.
Your choices. You may withdraw SMS consent at any time by replying STOP. To request access to, correction of, or deletion of personal information you have provided through this site, contact hello@exxceedwellness.com.
Updates. We may update this policy from time to time. The current version is available at https://exxceedwellness.com/privacy-policy-and-sms-consent/ and on this page.
We value your autonomy and believe in the power of informed decisions. Before starting any treatment, we will obtain your informed consent, ensuring that you have a thorough understanding of the recommended approach, potential risks, benefits, and available alternatives. Your active participation and authorization for sharing medical information are strictly limited to other healthcare providers involved in your care, fostering collaboration and enabling us to provide comprehensive support tailored to your needs. We do not sell your personal information to third parties.
We understand that life can get busy and circumstances may change unexpectedly. To provide exceptional care to all our valued patients, we kindly request a minimum of 24 hours notice for appointment cancellations or rescheduling. This policy enables us to optimize our scheduling and accommodate the needs of other individuals seeking our services. Missed appointments or late cancellations may be subject to a fee, allowing us to maintain efficiency while ensuring accessibility for all.
Please be aware that payment is required at the time of service. We accept various forms of payment to make this process as convenient as possible for you.
Exxceed Wellness offers a sliding price scale. This approach is tailored for individuals who may not have insurance coverage or who are experiencing financial constraints. Our sliding price scale is designed to adjust the cost of our services based on your income level, ensuring that financial challenges do not impede your access to quality healthcare.
